Barbara Gibbs: Parts
“I’ve been a stay-at-home mom for our nine-year-old son, Dakota,” Gibbs said. “Before that, I ordered parts for a small-engine repair store in Anniston for 8 years, so I know what we need to keep in stock for our customers.”
She has an advantage most people don’t – her husband, Joey, has 21 years of experience as a mechanic on gasoline engines of all types, including 8 years at Farmtown himself.
She is also a master at organization and that, plus her computer knowledge, helped her to restructure the huge parts inventory so she can find anything you need in seconds.
“The reorganization allows us get more inventory in stock. That makes it easier for us to get repairs done quickly. It’s much more convenient and better for our customers. And, if we don’t have the part you need in stock, we can almost always get it for you.”
Yes, Farmtown has a large inventory of parts for you but that isn’t the store’s most outstanding feature. It’s the service offered by every single employee that makes Farmtown a great place to shop.
“Everybody is here to help you,” Gibbs said. “Our customers might get tired of hearing us ask, ‘May I help you?’ Customer service is what makes us different. You might walk around a big box store for 10-20 minutes and not be able to find anybody to try to help you, or you find someone who will help you but they don’t really have the experience to help you find the right spark plug or filter, for instance.
“But here, everyone is very knowledgeable and, if I don’t know the answer to your question, I’ll find someone who does for you.”
Barbara and Joey Gibbs live in the Gnatville community, northwest of Piedmont in Cherokee County, and they enjoy antiquing, riding four-wheelers and watching Dakota play baseball. They are also active parents in his PTO and have helped out with fund-raising events at his school.
“I’ve only worked here eight weeks but, because of Joey, I’ve known many of the people who worked here for years,” she said. “ We all get along so well and it’s just as much a pleasure to work at Farmtown as it is to shop at Farmtown.”